Reader Focused Writing Orientation: Plain Language Letter

About this film

Department of Veterans Affairs Reader Focused Writing Orientation: Plain Language Letter AVA20434VNB1 - 1998 Focus groups with veterans indicate how official letters need to be improved. VA top management explain why plain language (reader-focused writing) is so important to customer service. Research experts explain how people process information.

Directors & creators

Department of Veterans Affairs

Subjects

FedFlix; ntis.gov

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