Total Quality Management - The Hudiberg Briefing

About this film

Department of Defense The Pentagon Total Quality Management - The Hudiberg Briefing A18844VNB1 - 1989 In this presentation Mr. John J. Hudiberg, former Florida Power and Light executive, addresses total quality management implementation key points include: Definition of quality (meeting the desires, needs and expectations of customers); total commitment, and much, much, much more.

Directors & creators

Department of Defense

Subjects

FedFlix; ntis.gov

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